The Gigaisland Client for Life Policy

Here at Gigaisland, we strive for computer service excellence.  Our main priority is to take care of you and help you accomplish all of your computing goals, every step of the way.  We can't achieve that goal if we nickel and dime you every time you call, belittle you and/or your staff with "Geek Talk," let things fall through the cracks, or arrive late.  We don't treat our clients (Ohana) like this.  Period.  We treat you as a long-time friend and like family.   We call this our "Gigaisland Client for Life Policy".  This includes the eight points listed below:
Lifetime Client
We focus on a long term relationship between your company and ours.  We want to be your computer service company for the lifetime of your business.  Whether you are a one-person shop or a larger organization, all of our relationships are important and never taken for granted.  We appreciate you and all of your Aloha and support.  Always!
Guaranteed Satisfaction
Our #1 priority is to make sure you are completely satisfied with our service.  If you are not satisfied with the service you have received from us, please let us know and we'll do all we can to make it right.  This is our commitment to you.
Ticket and Tracking Service
All the work we do is documented systematically through all ticketing system.   You will receive a login and be able to track all the work we've done together.  This way you'll always have a working history at your fingertips.
Updates and Follow-Up
Our goal is to never forget you and let things fall through the cracks.  All requests are important to us and we always update and follow up with you.  We have internal systems and checklists, with staff who are dedicated to this goal.  
Exceptional Customer Service
There is an old saying, "The Customer is Always Right".  You are very important to us and we want to give you gold star service.  We treat you like an old friend and give you the customer service you deserve.  We are true to our tagline, "The Friendlier Side of Computer Services."
No "Geek Talk"
When assisting you with your current computer goals or computing challenges, we speak to you in plain English.  We want to keep you informed and help you make informed decisions, while educating and communicating with you in a language you understand.
Your Info Not Under Lock and Key
We never keep your information about your network support, software licenses, passwords, or network configurations locked away.  Here at Gigaisland all the information is documented and at the client's request will be shared with them at any time.  If we do stop servicing you, for any reason, we always give this information back to the client.  We feel that this is information is rightfully yours.  We always keep your interest in mind.  Our goal is to develop a lifetime relationship - one that you can trust.  
Recommendations We Use and Trust
You can trust our recommendations to have your best interest in mind.  We don't recommend any hardware or software that we don't use ourselves.  Making an extra buck by selling something is something we do not believe in.   Our core value of "Integrity" plays a huge role in our commitment to you and your business.